Refund & Return Policy

Return & Exchange Policy

Last Updated: September 2026

At AIworld, we want every customer to have a straightforward and reliable after-sales experience.

This Return & Exchange Policy applies to purchases made directly through the official AIworld U.S. website.

Eligible return or exchange requests must be submitted within 30 calendar days from the date of delivery.

1. 30-Day Return & Exchange Period

You may request a return or exchange within:

30 calendar days from the date your order is delivered.

Within this 30-day period:

· Eligible products with confirmed product issues may be returned for a refund or exchanged for a replacement

· AIworld does not repair defective products under this 30-day policy

· Eligible non-defective products may also be returned in accordance with the conditions below

Requests submitted after the 30-day period are not covered by this Return & Exchange Policy.

2. Defective or Problematic Products

If your AIworld product has a confirmed functional issue within 30 days of delivery, you may choose between:

Option 1: Return for a Refund

Option 2: Exchange for a Replacement Product

AIworld will not require customers to accept a repair instead of a refund or replacement during the applicable 30-day period.

Eligible issues may include:

· Product does not power on under the correct power conditions

· Confirmed hardware malfunction

· Display malfunction

· Confirmed connection failure caused by the product itself

· Product arrives damaged

· Incorrect product received

· Missing major components

· Other confirmed manufacturing or fulfillment issues

AIworld may request reasonable troubleshooting information before confirming that the product is defective.

3. Information Required for Product-Issue Claims

To help us confirm the issue, customers may be asked to provide:

· Order number

· Product model

· Serial number, if applicable

· Photos of the product

· Photos of the packaging

· Video showing the issue

· Vehicle make, model, and year

· Smartphone model

· iOS or Android version

· Power connection method

· A description of the problem

This information helps us determine whether the issue is caused by the product, installation, power supply, compatibility, or another external factor.

4. Replacement Policy

If the product is confirmed to have an eligible issue within the 30-day period and you choose an exchange, AIworld will arrange a replacement product.

For approved defective-product exchanges:

· AIworld will provide return instructions

· AIworld will cover reasonable standard return shipping costs

· The replacement will be shipped after the return process is completed or otherwise approved by AIworld

· Replacement availability is subject to inventory

Where the exact model is temporarily unavailable, our customer support team will contact you to discuss available options.

AIworld does not provide repair service as the primary resolution for eligible product defects within the 30-day return and exchange period.

5. Refund Policy for Defective Products

If the product is confirmed to have an eligible defect within 30 days and you prefer not to receive a replacement, you may request a refund.

For approved defective-product returns:

· AIworld will cover reasonable standard return shipping costs

· No standard restocking fee will apply

· The refund will be issued to the original payment method after the returned product has been received and reviewed

6. Non-Defective Returns

If the product itself is not defective, you may still request a return within 30 days for reasons such as:

· Change of mind

· No longer needing the product

· Ordering the wrong model

· Personal preference

· Purchasing by mistake

· Compatibility issues not caused by a confirmed product defect

For approved non-defective returns:

· The customer is responsible for return shipping costs

· The product must be returned in reasonable condition

· Major accessories and components should be included

· No standard restocking fee will apply to products returned in acceptable condition

Reasonable deductions may apply where permitted by law if the product has significant customer-caused damage or major missing components.

7. Compatibility & Setup Issues

AIworld products may interact with third-party vehicles, smartphones, operating systems, Bluetooth systems, audio systems, cameras, power supplies, and other accessories.

Some connection or performance issues may result from setup or compatibility rather than a product defect.

Before a product is classified as defective, AIworld Customer Support may ask you to complete reasonable troubleshooting steps, including:

· Checking the correct power supply

· Reconnecting the device

· Restarting the product

· Checking Bluetooth or Wi-Fi settings

· Checking CarPlay or Android Auto settings

· Testing another connection method

· Confirming vehicle or smartphone compatibility

A compatibility or setup issue is not automatically considered a manufacturing defect.

However, if you are still within the 30-day return period, you may request a non-defective return subject to the applicable return conditions.

8. Return Eligibility

To qualify for a return or exchange, the product must:

· Have been purchased directly from the official AIworld website

· Be within the 30-day return or exchange period

· Include proof of purchase or a valid AIworld order number

· Include the main product and major original accessories

· Not have been intentionally damaged, abused, or improperly modified

Opening the package, installing the product, or reasonably testing it does not automatically make it ineligible for return.

However, products with excessive wear, unauthorized modifications, missing major components, or customer-caused damage may be subject to a reduced refund or may be rejected where permitted by law.

9. Return Condition

Where available, returned products should include:

· Main device

· Power adapter

· Power cable

· Mounting accessories

· Camera and camera cable, if included

· AUX cable, if included

· Other accessories originally supplied with the product

· Original packaging where reasonably available

Normal unpacking and reasonable testing are acceptable.

10. How to Request a Return or Exchange

Please do not send a product directly to an AIworld warehouse without prior authorization.

To request a return or exchange:

1. Contact AIworld Customer Support.

2. Provide your order number.

3. Tell us whether you prefer a refund or replacement, where applicable.

4. Provide photos, videos, or troubleshooting information if requested.

5. Wait for return authorization and shipping instructions.

6. Ship the product to the authorized return location.

Unauthorized returns may result in delays because the warehouse may not be able to identify the related order or request.

11. Return Shipping Costs

Defective, Damaged, or Incorrect Products

If AIworld confirms that the product is defective, damaged during shipping, incorrectly shipped, or missing major components:

AIworld will cover reasonable standard return shipping costs.

Non-Defective Returns

For change-of-mind, personal-preference, incorrect-purchase, or non-defective compatibility returns:

The customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping the tracking receipt until the return is completed.

12. Damaged Products Upon Delivery

If your product or package arrives visibly damaged, please contact us as soon as possible.

Please provide:

· Photos of the outer carton

· Photos of the shipping label

· Photos of the product

· Photos of the damaged area

· Video showing the issue, where appropriate

Please keep the original packaging while the case is being reviewed.

For confirmed shipping damage within the 30-day period, you may choose a refund or replacement.

13. Missing or Incorrect Items

If you receive:

· The wrong product

· A package missing the main product

· Missing major accessories

please contact AIworld Customer Support.

Once confirmed, we will provide an appropriate resolution, which may include:

· Sending the missing item

· Replacing the product

· Issuing a refund

depending on the circumstances.

14. Refund Processing

Once your approved return is received, AIworld will inspect the returned product.

Return inspection is generally completed within:

3–5 business days

After approval, the refund will normally be initiated to the original payment method within:

3 business days

Your bank or payment provider may require an additional:

3–10 business days

for the refund to appear in your account.

Processing times may vary by financial institution.

15. Partial Refunds

Where permitted by applicable law, a partial refund may apply if a returned product has:

· Missing major accessories

· Missing components

· Customer-caused physical damage

· Unauthorized modifications

· Damage caused by improper installation

· Excessive wear beyond reasonable testing

· A materially reduced value caused by customer use

AIworld does not apply a standard fixed restocking fee to eligible returns.

16. Situations That May Not Qualify

A return, exchange, or full refund may be denied or adjusted where permitted by law if:

· The request is submitted after the 30-day period

· The product was not purchased from the official AIworld website

· The product was intentionally damaged

· The product was improperly modified

· The product was improperly disassembled

· Damage was caused by incorrect installation

· Damage was caused by an incorrect power supply contrary to product instructions

· Damage was caused by liquid, accident, impact, abuse, or misuse

· Major components are missing

· The product cannot reasonably be identified as the original purchased item

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

17. Order Cancellation

If you wish to cancel your order, please contact AIworld Customer Support as soon as possible.

Before Shipment

If the order has not yet entered final fulfillment or been transferred to the carrier, we will make reasonable efforts to cancel it.

Approved cancellations will be refunded to the original payment method.

After Shipment

Once an order has shipped, it can no longer be canceled as an unshipped order.

After delivery, you may request a return under this policy within the applicable 30-day period.

18. Purchases From TikTok Shop or Other Platforms

This Return & Exchange Policy applies only to purchases made directly from the official AIworld website.

If you purchased an AIworld product through:

· TikTok Shop

· Amazon

· Walmart

· Another marketplace

· An authorized third-party seller

the applicable return or refund process may be governed by the platform or seller through which the order was placed.

AIworld Customer Support may still assist with product troubleshooting and technical questions.

19. Contact Us

To request a return, exchange, or refund, please contact the AIworld Customer Support Team.