Shipping policy

Shipping Policy

Last Updated: September 2026

At AIworld, we want every order to arrive safely, reliably, and with clear tracking information throughout the delivery process.

This Shipping Policy applies to purchases made directly through the official AIworld website and currently covers orders shipped within the United States only.

1. Shipping Area

AIWORLD currently ships to addresses within the United States.

At this time, we do not offer international shipping through our official website.

Most orders are fulfilled from our local U.S. warehouse network, allowing us to provide faster and more reliable delivery to customers across the United States.

Our primary U.S. fulfillment locations currently include:

West Coast Fulfillment Center

BWGT Logistics LLC
1930 S Rochester Ave, Ste 116
Dock 46/47
Ontario, CA 91761
United States

Central U.S. Fulfillment Center

BWGT IN
3131 N Franklin Rd, Suite C
Indianapolis, IN 46226
United States

Orders may be assigned to either warehouse depending on product availability, inventory allocation, and the customer's delivery location.

Certain remote areas, U.S. territories, military addresses, P.O. Boxes, Alaska, or Hawaii may have limited shipping availability or require additional delivery time depending on carrier availability.

If we are unable to deliver an order to your address, our customer support team will contact you as soon as possible.

2. Order Processing Time

Orders are typically processed within 1 business day after payment has been successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing may take longer during:

  • Major holidays

  • Promotional events

  • High-order-volume periods

  • Payment or fraud-prevention reviews

  • Address verification

  • Unexpected warehouse or carrier delays

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

3. Shipping Method & Delivery Time

Standard U.S. Shipping

Shipping Fee: FREE

Most AIWORLD orders are shipped from one of our local U.S. fulfillment centers.

Estimated delivery time after dispatch:

2–5 business days

Most orders are delivered within this timeframe. However, delivery times are estimates and cannot be guaranteed.

Actual delivery time may vary depending on your shipping address, carrier operations, weather conditions, holidays, remote-area delivery requirements, or other circumstances outside of our reasonable control.

The estimated delivery period begins after the order has been processed and dispatched.

Typical delivery timeline:

Processing Time: approximately 1 business day
Shipping Time: approximately 2–5 business days
Estimated Total Delivery Time: approximately 3–6 business days

4. Warehouse Allocation

To improve delivery efficiency, AIworld may automatically assign your order to the most appropriate available U.S. warehouse.

Warehouse allocation may depend on:

  • Customer delivery location

  • Product availability

  • Inventory levels

  • Carrier coverage

  • Fulfillment efficiency

Customers cannot normally select a specific warehouse during checkout.

The warehouse shown on your shipping label may differ depending on inventory and logistics arrangements.

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number.

Please note that tracking information may take approximately 24–48 hours after shipment to appear or update in the carrier's system.

If your tracking number does not show an update immediately, this does not necessarily mean that your package has not been shipped.

Please allow the carrier sufficient time to scan and update the package information.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Phone number

If you notice an error in your shipping information, please contact AIworld Customer Support : support@aiworldlife.cn as soon as possible.

We will make reasonable efforts to update the shipping information before the order is dispatched.

However, once an order has entered the shipping process, we may no longer be able to change the delivery address.

AIWORLD is not responsible for delivery failures, delays, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

7. Order Changes & Cancellations

If you need to change or cancel your order, please contact our customer support team as soon as possible after placing the order.

We will make every reasonable effort to accommodate your request before shipment.

Once the order has been processed or shipped, it may no longer be possible to modify or cancel the shipment.

If the package has already been shipped, please refer to our Return & Refund Policy for further assistance.

8. Delayed Shipments

Although we work with reliable logistics providers, unexpected delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Severe weather

  • Carrier delays

  • Peak holiday periods

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Natural disasters

  • Other unforeseen logistics events

If your tracking information has not been updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will assist you in investigating the shipment with the carrier.

9. Lost Packages

If your tracking information indicates that your package may be lost in transit, please contact AIworld Customer Support: support@aiworldlife.cn .

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package was lost during transportation, we will provide an appropriate resolution based on the circumstances, which may include a replacement or refund.

Please avoid initiating a payment dispute or chargeback while an active carrier investigation is in progress, as this may delay the resolution process.

10. Packages Marked as Delivered

If the carrier shows that your package has been delivered but you cannot locate it, we recommend that you first:

  1. Check around your delivery location, including your porch, garage, mailbox, side entrance, or other safe areas.

  2. Ask household members, neighbors, building management, or front desk staff whether they accepted the package.

  3. Allow up to 24 hours, as some carriers may mark packages as delivered shortly before final delivery.

  4. Contact the carrier directly using your tracking number.

If you still cannot locate the package, please contact AIworld Customer Support and we will assist you with the next steps.

11. Failed Delivery & Returned Packages

If a package is returned to us because of:

  • An incorrect or incomplete address

  • Multiple failed delivery attempts

  • Refusal of delivery

  • Failure to collect the package from the carrier

please contact our customer support team.

Additional shipping charges may apply if the customer requests the package to be shipped again due to an incorrect address or a failed delivery caused by circumstances attributable to the recipient.

12. Damaged Package

If your package arrives visibly damaged, please take clear photos of:

  • The outer shipping box

  • The shipping label

  • The damaged area

  • The product and included accessories

Please contact AIworld Customer Support as soon as possible after delivery.

Keeping the original packaging will help us investigate the issue and provide a faster resolution.

13. Sales Tax

Applicable U.S. sales tax may be calculated and collected during checkout based on the customer's shipping address and applicable state and local tax requirements.

Because orders covered by this policy are fulfilled within the United States, customers will generally not be responsible for international customs duties or import fees.

14. Separate Shipments

In some cases, products or accessories from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive more than one tracking number.

Receiving one package does not necessarily mean that the remaining items are missing.

15. Important Notice About Warehouse Addresses

The warehouse addresses listed above are fulfillment locations only.

Please do not return products directly to these addresses without prior authorization from AIWORLD Customer Support.

Returns sent without approval may not be properly identified or processed and may result in delays.

For all returns, exchanges, replacements, or warranty claims, please contact AIworld Customer Support first to obtain the correct return instructions.

16. Contact Us

If you have any questions regarding your order, shipping status, or delivery, please contact the AIworld Customer Support Team.

When contacting us about an order, please include:

  • Your order number

  • Name used when placing the order

  • Email address

  • Tracking number, if available

  • A brief description of the issue

Our team will review your request and assist you as quickly as possible.

AIworld
Smart Technology for a Better Drive.